Política de reembolso
We want you to be happy with your Nebula projector. If you are not, you have 30 days from the day your order is delivered to request a return.
What can be returned
- Items in their original condition, complete, and with all accessories and scene films included
- Items that arrived damaged, faulty or incorrect — in this case we cover the full cost
We cannot accept returns of items that have been damaged through misuse, or that are missing parts for reasons not due to our error.
How to start a return
Email [YOUR SUPPORT EMAIL] with your order number and, if the item is damaged or faulty, a photo or short video showing the problem. We will reply with return instructions. Please do not send anything back before contacting us — returns sent without prior agreement may not be accepted.
Who pays for return shipping
- Damaged, faulty or wrong item: we pay. You will not be charged anything.
- Change of mind: the customer pays the return shipping cost.
Refunds
Once we receive and inspect your return we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.
The original shipping cost is refunded only where the return is due to our error.
Exchanges
The fastest way to exchange for a different pack is to return the item you have and place a new order once your return is approved.
Order cancellations
If you need to cancel, email [YOUR SUPPORT EMAIL] as soon as possible. We can cancel orders that have not yet been dispatched. Once an order has shipped it must be handled as a return.
EU and UK customers
If you are in the European Union or the United Kingdom you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day policy is offered in addition to, and does not replace, that right.
Contact
[YOUR REGISTERED BUSINESS NAME] · [YOUR FULL BUSINESS ADDRESS] · [YOUR SUPPORT EMAIL]