Customer care
Talk to a human
Questions before you buy, or something to sort out on an order already placed — either way, this is the right page. Every message reaches a real person.
Send us a message
We answer every message in the order it arrives, and aim for within 24 hours on business days.
- Before you buySizing, power requirements, mounting, delivery timing. We'd rather answer three questions now than process one return later.
- About an orderInclude your order number. If something arrived damaged, add a photo — it saves a round trip.
- Starting a returnYou have 14 days from delivery. Message us first — please don't ship anything back before you hear from us.
The short version
- Who we areHallows Night — a small independent shop shipping worldwide.About us
- Free shipping worldwideNo minimum. Tracking on every order.Shipping details
- 14-day returnsAny reason, no justification needed.How returns work
- Encrypted checkoutHandled by Shopify. We never see or store your card details.
These are the payment methods accepted at checkout.