Everything we know about getting your order to your door, in plain English. The formal version lives in our Shipping Policy, and that document is the one that governs your order.

Where we ship

Worldwide, including all 50 US states. Shipping is free on every order — no minimum, no shipping line added at checkout, no surprise charge at the end.

How long it takes

Orders ship within 1–3 business days. From there, delivery takes 7–14 days. Most parcels land inside that window; the odd one takes the full two weeks, which is why we quote it honestly instead of promising the shorter end.

Delivery estimates come from the carrier and are not guarantees. Customs checks, weather and the run-up to Halloween can add time. If you need something on the porch by October 31, order by October 14 — see the order deadline on our home page.

Tracking

Every order ships with tracking. You will get an email with the tracking number as soon as the parcel leaves. If tracking has not moved for more than 10 business days, write to us and we will chase it.

Duties and import fees

We ship internationally, so an order may occasionally attract import duties or taxes set by your country's customs authority. Those charges are outside our control and, where they are not collected at checkout, they are the recipient's responsibility. We do not mark parcels as gifts or under-declare their value.

Check your address

Please double-check your delivery address before you pay. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange redelivery, and the cost of that second attempt may be passed on. Spotted a mistake? Email us straight away — if the order has not shipped yet, we can fix it.

If something goes wrong

If your parcel arrives damaged, or never arrives at all, contact us within 30 days of the expected delivery date and we will replace it or refund you in full.

Questions

Write to us through the contact page with your order number and we will pick it up.