Halloween decor is a judgement call — you have to see the thing in your own hallway before you really know. So you get 14 days from delivery to change your mind, for any reason. The formal version lives in our Refund Policy, and that document governs your order.

The short version

• You have 14 days from the day your order is delivered to tell us you want to return it.
• You do not have to explain why.
• Items should come back complete — all parts, accessories and packaging inserts.
• If an item arrived damaged, faulty or wrong, we cover everything.

How to start a return

1. Email us with your order number within the 14 days.
2. If the item is damaged or faulty, add a photo or a short video. It speeds things up.
3. We reply with return instructions and the return address. Once you have them, you have 14 more days to send the parcel.

Please don't ship anything back before you hear from us. Returns sent without prior agreement can't always be accepted.

Who pays the return shipping

• Damaged, faulty or the wrong item: we pay. You are not out of pocket.
• Changed your mind: the return shipping is yours.

Your refund

Once your return arrives and we have checked it, we email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to show it.

Original shipping costs are refunded when the return is our fault.

Exchanges

The fastest route is to return what you have and place a new order once the return is approved.

Cancelling an order

Email us as soon as you can. Anything that hasn't been dispatched yet, we can cancel outright. Once it has shipped, it becomes a return.

What we can't take back

Items that have been deliberately damaged, or that come back missing parts for reasons that aren't our error.

Your legal rights

Consumers in the EU and the UK have a statutory 14-day right of withdrawal from the day the order is delivered. Our policy is that right, applied to every customer wherever they live. Nothing here limits any protection your local consumer law gives you.

Start a return

Head to the contact page, include your order number, and we'll take it from there.